Frum compared Romney to a restaurant manager who thinks what "matters is satisfying each and every customer who walks through the door to the very best of the manager’s ability." Ezra Klein semi-accepts this parallel:
Frum is right that customer service can be a principle in and of itself. And I'd be really interested to see a presidential candidate promise to better represent the people by explicitly using polls to steer his or her presidency. But that's not what Romney is promising. He's promising to do certain things, and uphold certain values, when in office. If he's lying about that, it's not customer service. It's betrayal yoked to a four-year contract.
I think the real issue here has to do with character. The executives of Darden Restaurants are basically trying to make money. And so are the owners of the firm. And that’s fine. Most of us aren’t so distressed by the idea that the firm is, on some level, a soulless money-making machine. But on this view, Romney is . . . what? A soulless power-seeking machine?