Stressing The System

Seth Godin wishes for better airports, listing all the ways in which “these organizations dehumanize everything, pretending it will increase profits, when it actually does exactly the opposite”:

By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.