Seth Godin wishes for better airports, listing all the ways in which “these organizations dehumanize everything, pretending it will increase profits, when it actually does exactly the opposite”:
By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.