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Carol Waseleski's unexpectedly diverting paper, Gender and the Use of Exclamation Points in Computer-Mediated Communication, found that women used more exclamation marks than men. But why was this?…[Waseleski] concluded that exclamation marks were not just marks of excitability but of friendliness, and suggested that one reason women use them more than men is because they were, as a gender, less likely to be socially inept, funless egotists …