An antique violin seller recounts what happens when a buyer disputes the authenticity of a purchase:
I sold an old French violin to a buyer in Canada, and the buyer disputed the label. This is not uncommon. In the violin market, labels often mean little and there is often disagreement over them. Some of the most expensive violins in the world have disputed labels, but they are works of art nonetheless. Rather than have the violin returned to me, PayPal made the buyer DESTROY the violin in order to get his money back. They somehow deemed the violin as "counterfeit" even though there is no such thing in the violin world. The buyer was proud of himself, so he sent me a photo of the destroyed violin. I am now out a violin that made it through WWII as well as $2500. This is of course, upsetting. But my main goal in writing to you is to prevent PayPal from ordering the destruction of violins and other antiquities that they know nothing about.
Chris Morran pinpoints the problem:
It is certainly not uncommon for people in the antique musical instrument field to argue over whether or not a particular item is the real deal, and it makes sense to notify PayPal that you are disputing the purchase. But the decision as to whether or not the violin is the real deal or an impersonator is not usually left up to the company that promises the payment.
PayPal's official statement:
While we cannot talk about this particular case due to PayPal's privacy policy, we carefully review each case, and in general we may ask a buyer to destroy counterfeit goods if they supply signed evidence from a knowledgeable third party that the goods are indeed counterfeit. The reason why we reserve the option to ask the buyer to destroy the goods is that in many countries, including the US, it is a criminal offense to mail counterfeit goods back to a seller.
The Dish 