New research suggests that the Taliban’s brutality alone isn’t enough to turn the public against them:
Counterinsurgency theorists (well, most of them) have argued that winning “hearts and minds” is a key, if not the key, to victory — or at least what passes for victory in these settings. Now, new research shows that just how hard winning hearts and minds can be. Afghans who experience violence at the hands of NATO forces become less supportive of these forces and more supportive of the Taliban. But Afghans who experience violence at the hands of the Taliban don’t react nearly as strongly against the Taliban. …
These findings carry several implications for understanding the dynamics of violence in Afghanistan today. Hoping that Afghans will turn away from the Taliban in disgust at civilian casualties, for example, is unlikely to be a viable strategy, at least among Taliban supporters. According to UNAMA’s data, the Taliban have been responsible for at least 80 percent of civilian casualties since 2008. Yet this victimization is unlikely to have the same meaning, or political impact, as (much rarer) ISAF civilian casualties. Concluding that efforts to influence attitudes are hopeless would be equally mistaken, however. We found suggestive evidence, for example, that small, targeted assistance programs among those harmed by ISAF managed to reverse much, though not all, of the outflow of support to the Taliban. On the other hand, massive district-level aid programs that sought to stoke feelings of gratitude among recipients hardly budged individuals’ views of ISAF, especially among those victimized by its forces.